FAQ

Orders and Shipping

How do I know if the product has been shipped?

You will receive a notification via email once your items have been shipped.


How long will my order take to reach me?

It depends on your location, but in general, it will take 3-5 business days for Asian countries and 7-10 days for the Americas and Europe. You will receive a tracking number for each order.


Which countries do you ship to?

We ship all over the world, but if a product is not available to ship a specific country, it will be stated on the item page.

Is there a minimum value to order?

There is no purchase minimum; however, free shipping only applies to orders $100 and up.


How do i return or exchange an item?

If you are not satisfied with your purchase, please refer to our return policy. Unfortunately, we do not do exchanges, but we do ship new products if the one sent to you is damaged or incorrect.


How can I cancel an order?

To cancel, please contact support@cosmeria.me before your item has been shipped. (This gives you about three days after your order to cancel.)


What do I do if my package doesn’t arrive?/ What if my shipment gets lost?

Please contact  support@cosmeria.me first and we will check the tracking info and let you know what to do next.


What if there are missing/wrong items?

If this is the case, please refer to our return policy.


About Cosmeria

Are these genuine beauty products?

The products you find at Cosmeria are 100% genuine, as we work directly with the manufacturers themselves. Quality and price at Cosmeria are guaranteed.

Are the products  tested on animals?

As Cosmeria partners with manufacturers who create products rather than making them in-house, the answer to this question varies on a product-to-product basis.


Partnerships

How do I become a wholesaler?

We’re always looking to partner with wholesalers, so if you’re interested, please read this page and fill out the form. We will have a Cosmeria representative who can help you throughout the process and fill you in on the details.


How do I become an affiliate?

Cosmeria affiliates are Cosmerians who are eager to spread the word about Cosmeria’s products and services. We have an affiliate program, and you can read the details here if interested!